Alternative Dispute Resolution

Under the terms and in compliance with the provisions of Law no. 144/2015, of 08.09, our company provides the necessary information so that the customer / consumer can exercise their right of complaint with an official, third and impartial entity that the will help to resolve the dispute in question. Alternative dispute resolution is the possibility for all consumers to have recourse to official bodies to assist them in resolving or guiding some conflict before opening litigation in the courts.

As a rule, the procedure can be described as follows:

(1) The consumer / customer asks an impartial third party to act as an intermediary between them and the supplier or service provider who is the target of their complaint.

(2) The intermediary may suggest a solution to his complaint, impose a solution on both parties or bring the parties together to find a solution. Alternative dispute resolution may be translated as "mediation", "conciliation" or "arbitration" .
Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.


Thus, in case of litigation, the consumer consumer may resort to an Alternative Dispute Resolution Entity. In the event of a dispute, the consumer may use an Alternative Dispute Resolution Entity (Law Nº 144/2015, of 8 September):

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral Morada Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães Horário de atendimento De Segunda a Sexta, de 09h-13h e 14h-17h. Contatos Telefone: +351 253 422 410 Fax: +351 253 422 411 Email: triave@gmail.com Mais informações em Portal do Consumidor: www.consumidor.pt